Will there be a shipping confirmation once the order is placed?
Once an order transaction has been completed a confirmation will be sent to you via email.
How long does shipping take
We typically have a 3-day processing window to fully verify and fulfill your order. Following this, your package will be shipped to you between 7-14 business days if you're located in the USA. International orders may take up to 10-20 business days.
I ordered multiple items, why did I only receive one?
We have multiple manufacturing sites, some of which only focus on creating specific items. Because of this, it is possible that you may receive an item separately from the rest if you ordered products that come from two different sites. So rest assured if all items from your order do not arrive at once....the rest of your order is on its way!
How can I contact you?
We have a contact form on our website that allows you to reach us directly. Otherwise, you may contact us by emailing email@example.com
How do I track my package?
We provide our customers with a tracking number after their purchase has been processed which can be tracked through the USPS tracking website. Due note that it takes 3-7 days for the tracking information to be updated to their website
* Note: We only accept Refunds if we made a mistake on the product or it arrived damaged. We take full responsibility for our actions (and the post offices) therefore we expect the same from you. If you ordered a product, you are responsible for reading the Product Descriptions thoroughly and doing your due diligence.
FINAL SALE ITEMS: Due to Hygiene issues, all Blankets, Shoes, Socks, & Jewelry are Final Sale. We do NOT accept returns unless you received the wrong item. Exceptions will be made on a case to case basis.
Retail Items: We process orders the same day at midnight, so that is the deadline for you to be able to cancel a new order. At midnight Shipping, Handling, and Insurance are created and the package is immediately dropped off at the shipping courier.
NOTE: If you would like us to cancel your order and you contact us BEFORE midnight on Retail Items, we do have a $9.99 Pre-Processing Cancellation Fee on any size order. Due to merchant fees we inquire.
* Free Offers/Giveaways - All "Free + Shipping" offers are non-refundable once paid for. Shipping, handling, & insurance is instantly created as soon as you pay for item.
* Manufactures - We get our products from all over the world! Our purchasing department search for unique items from different places. We love to source our products from all over, because it means we can bring you the best and most unique variety.
This includes, but is not limited to: United States, Europe, Australia, Korea, Japan, & China. Feel free to ask us before you purchase, where a specific item was made.
I did not get a tracking number, what do i do?
Once your order has been completely processed, we will email you a tracking number (typically within 3-4 days of your purchase). If you did not get a tracking number after 6 days of your order you can simply request yours through our contact form or via email (firstname.lastname@example.org) and we will gladly you provide you with one.